Retail Innovation Seminar: Know your customer via Customer Relationship Management (CRM) & Apps

SEMINAR STARTS ON
FRI, 27TH AUG, 2021

About the Seminar:

With CRM, retailers can more effectively record the consumer's consumption footprint, and analyze the data to launch sales & promotion plans in order to provide consumers with a better customer experience.

At the “Know Your Customer Via Customer Relationship Management (CRM) & Apps” to be held on Aug 27, 2021 (Friday), reputable and experienced subject matter experts in the areas will share their views and knowledge on Customer Relationship Management (CRM), and discuss how to enhance the competitiveness of retail business through digital solutions. A retail innovation exhibition will be held in parallel with the event, join us to experience the application of various digital solutions for the retail sector.

Address:

Theatre 2, 1/F, HKPC Building, 78 Tat Chee Avenue,
Kowloon Tong

Date and time

Date: Fri, 27th August, 2021
Time: 14:00 – 16:00

Note:

  • Limited to 80 seats. First come, first served.
  • The conference will be conducted in hybrid format. You may choose to discuss with them online; or have face-to-face interactions with the speakers and exhibitors.

Seminar Schedule

14:00

Registration

14:00-14:30

Retail Innovation Exhibition: Know your customer via Customer Relationship Management (CRM) & Apps

14:30 - 15:00
The true customer-centric omnichannel CRM with Odoo
Speaker
Ms Maggie Yuen
Ms Maggie Yuen

Senior Business Advisor
Odoo

15:00 - 15:30

How CRM help SME to enhance business

Speaker
Mr Stephen Wan
Mr Stephen Wan

Director and Founder
Bright System Limited

15:30 - 16:00
Be Ready for the “New Normal” With Dynamics 365 Sales and Customer Service
Speaker
Mr Keith Wong
Mr Keith Wong

Digital Technical Specialist
Microsoft

Each session will have 5-10 minute Q&A

*Retail Innovation Exhibition will start from 14:00 till 16:00

Exhibitors

(listed in no particular order)

Bright System

Bright System

Odoo

Good Cause Digital

Microsoft

Keynote Speakers

(listed in no particular order)

Ms Maggie Yuen

Senior Business Advisor
Odoo

袁希彤小姐

Robert Hah

Mr Keith Wong

Digital Technical Specialist
Microsoft

Mr Stephen Wan

Director and Founder
Bright System Limited

尹少峰先生